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LEGAL DOCUMENTATION

Privacy Policy

Coastal Bay Asset Management ("we," "us," "our") is deeply committed to protecting the privacy of your information. This Privacy Policy outlines the types of personal data we collect, why we collect it, how we safeguard it, and your options for managing it.

This policy applies exclusively to our website, www.coastalbaymgt.com (the "Site"), and any related communication channels, residential portals, or management services we provide (the "Services"). By using our Site or Services, you acknowledge that you have read, understood, and accept the practices described in this policy.

1. Information We Collect

To effectively manage residential communities and respond to inquiries, we collect and process certain personal identification details. Depending on how you interact with us, this may include:
 

  • Information You Provide Directly: Your name, email address, physical address, and phone number when you complete online forms, sign up for services, or request a community management proposal.

  • Operational & Portal Context: Information submitted through our residential systems, such as HOA board inquiries, neighborhood data, community project updates, or maintenance and repair requests.

  • Communication Records: Any personal information or property details you share with us when you call, text, or email our team at contactus@coastalbaymgt.com or 321-352-9120.

  • Automated & Device Information: Non-personal data collected automatically when you browse our Site, including your IP address, browser type, device type, operating system, and data regarding how you navigate our pages.
     

Cookies and Tracking Technologies

We utilize browser cookies and similar tracking technologies to optimize your experience, preserve form states, and analyze web traffic performance. You have the ability to control or disable cookie preferences directly through your individual web browser settings, though doing so may limit functionality on certain sections of our Site.

2. How We Use Your Information

We utilize the data we collect solely to provide a premium asset management experience and to run our business efficiently. Specifically, we use your information:

  • To process, review, and deliver custom residential property management proposals.

  • To efficiently coordinate maintenance execution, 24/7 emergency responses, and neighborhood operations.

  • To keep community boards, homeowners, and residents updated through clear, proactive communication channels.

  • To analyze website traffic, diagnose technical errors, and optimize the user experience on our digital platforms.

  • To fulfill any necessary legal, statutory, or regulatory obligations associated with real estate operations.

3. How Information May Be Shared

We prioritize your trust and enforce strict limitations on data sharing:
 

  • No Commercial Data Exploitation: We will never sell, rent, trade, or distribute your personal identification information to outside parties for marketing or promotional purposes.

  • Trusted Third-Party Service Providers: We may share targeted data with trusted vendors who assist us in operating our business—such as property portal systems, IT hosting infrastructure, and communications systems. These partners are legally restricted to using your information strictly for the purposes we authorize and must maintain equivalent security standards.

  • Legal Disclosures: We reserve the right to disclose personal data if required by law or in the good-faith belief that such action is necessary to comply with legal proceedings, protect our property and legal rights, or defend the safety of our communities and residents.
     

Text Messaging Opt-In Protections

We do not sell, share, or rent your mobile text messaging opt-in data or consent status to third parties for marketing purposes. Mobile numbers and opt-in data collected specifically for text message campaigns or emergency notification systems will only be shared with platform vendors directly involved in transmitting those specific communications to you.

4. Protection and Security of Your Data

We take data security seriously and employ commercially reasonable technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, loss, alteration, or disclosure.
 

Please note that while we implement robust industry-standard protections, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.

5. Retention and Control of Your Information

We retain personal information only for as long as necessary to fulfill the operational, contract-based, or legal purposes for which it was gathered.

 

You maintain control over your personal data. You may contact us at any time to review, correct, update, or request the deletion of the personal information we hold about you. To protect your privacy and safety, we may require reasonable verification of your identity before processing your request.

6. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory modifications. When updates occur, we will adjust the "Effective Date" at the top of this page. We encourage visitors to review this policy periodically to stay informed about how we protect your personal information.

7. Contacting Us

If you have questions about this Privacy Policy, our data collection practices, or wish to update your information, please contact us at:

  • Email: contactus@coastalbaymgt.com

  • Phone: 321-352-9120

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